CRM IMPLEMENTATION AND ADAPTATION

CRM Implementation and Adaptation

The real companionship with CRM and ERP programs began and lasted for the next five years with my Teleklik work. As Head of the Marketing and Sales Sector, I was tasked with updating and customizing CRM Vtiger. I defined the entire sales procedure through this software, so we had the required fields, workflow tasks, documentation, and of course reports.

After a while, Teleklik started developing ERP software with two other BiH companies. Within this ERP development, I was a project manager, creator and tester of logical processes within the software. This is far more extensive than CRM software because it covers the entire business of a company. Following the implementation within Teleklik, we have implemented this software within a local company engaged in electroplating, engine and military equipment repair. This was also a unique experience as I was first thoroughly confronted with the production process here. And you have to know the core of the business so you can implement the software effectively.

SKILLS NEEDED

Sales process knowledge
Accounting knowledge
HR managing and employees legal treatment knowledge
Warehouse management knowledge
Project Management
The basics of programmable logic

COMPANY

Teleklik Banja Luka

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More Projects

CRM IMPLEMENTATION AND ADAPTION

In addition to those mentioned above, I had the opportunity to work with a marketing agency to arrange a sales process where implementing CRM software was one of the items. There I aimed to implement three software: Odoo ERP (required modules), SuiteCRM and CRM Vtiger. Eventually, the agency opted for ASANA.

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